ShakeBet Privacy Policy

We respect your privacy and are committed to protecting your personal data while you enjoy everything ShakeBet Casino has to offer. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, register an account, or use any of our services. ShakeBet Casino is owned and operated by May Sun Services S.A., licensed by Anjouan Gaming under the Government of the Autonomous Island of Anjouan, Union of Comoros (license ALSI-202411025-FI1). By creating a ShakeBet account or using our platform, you agree to the practices described in this policy.

Information We Collect

At ShakeBet, we collect various categories of personal data to provide a secure and personalized gaming experience. Our ShakeBet Casino registration process requires accurate information, and we may also gather data automatically as you interact with our services.

• We collect identity data such as your full name, date of birth, and nationality when you complete ShakeBet registration.
• We gather contact details including your email address, phone number, and residential address.
• We process financial information related to deposits, withdrawals, and payment methods used for ShakeBet deposit and ShakeBet withdrawal transactions.
• We record technical data such as your IP address, device type, browser information, and login timestamps whenever you use ShakeBet login or access ShakeBet casino login pages.
• We track your gaming activity, including games played, wagers placed, and bonus participation, to improve our services and ensure fair play.
• We may collect verification documents to comply with anti-money laundering and Know Your Customer (KYC) obligations.

How We Use Your Data

Our ShakeBet platform uses your personal data for several legitimate purposes connected to operating a licensed online casino. Here at ShakeBet, we process your information to manage your account, process transactions, and deliver promotional offers such as the ShakeBet bonus and ShakeBet casino bonus programs.

• We use your data to verify your identity and age before granting access to ShakeBet casino services.
• We process your financial details to facilitate secure deposits and withdrawals.
• We analyze your gaming behavior to detect irregular play, fraud, or breaches of our terms.
• We send you marketing communications about ShakeBet free spins, ShakeBet promo code offers, and loyalty rewards, where you have consented to receive them.
• We use cookies and similar technologies to remember your preferences and improve your experience with ShakeBet slots and ShakeBet live casino games.

Legal Basis for Processing

We at ShakeBet process your personal data based on several legal grounds, including the performance of our contract with you, compliance with legal and regulatory obligations under our Anjouan Gaming license, our legitimate business interests, and your consent where applicable. Our ShakeBet Casino operations require strict adherence to anti-fraud and responsible gambling regulations, which forms part of our legal basis for data processing.

Data Sharing and Third Parties

We may share your personal information with trusted third parties who assist us in operating ShakeBet Casino. Our Shake Bet partners include payment processors, identity verification providers, regulatory authorities, and game providers such as those powering our extensive slots and live casino catalog.

• We share transaction data with payment processors to complete your ShakeBet deposit and ShakeBet withdrawal requests.
• We disclose information to regulatory bodies when required by law or our gaming license.
• We work with fraud prevention services to protect our platform and players.
• We may share data with marketing partners to deliver relevant Shake Bet casino bonus offers, subject to your consent preferences.

We do not sell your personal data to third parties for their independent marketing purposes.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and regulatory requirements. Our Shake Bet records related to financial transactions and account activity may be kept for extended periods as mandated by applicable gaming regulations. If your account remains inactive, our standard inactivity policies may apply in accordance with our Terms and Conditions.

Your Rights

You have several rights regarding your personal data when using our services. We at ShakeBet Casino are committed to honoring these rights promptly and transparently.

• You can request access to the personal data we hold about you.
• You can ask us to correct any inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You can object to or restrict certain types of data processing, including marketing communications.
• You can request a copy of your data in a portable format.
• You can withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you may contact our support team, and we will respond in accordance with applicable data protection standards.

Cookies and Tracking Technologies

Our ShakeBet website uses cookies and similar tracking technologies to enhance your browsing experience, remember your login details, and analyze site performance. These tools help us tailor content, including personalized bonus offers and game recommendations across ShakeBet slots and ShakeBet live casino sections. You can manage your cookie preferences through your browser settings at any time.

Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. Our ShakeBet Casino infrastructure employs encryption protocols, secure servers, and strict access controls to safeguard sensitive information such as payment details and identity documents. Despite our best efforts, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and protect your account credentials.

International Data Transfers

As ShakeBet Casino serves players across international markets including Europe, Canada, Australia, and New Zealand, your data may be transferred to and processed in jurisdictions outside your country of residence. We ensure that any such transfers comply with applicable data protection standards and that adequate safeguards are in place to protect your information.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, as outlined in our Terms and Conditions. If you access our platform from a restricted jurisdiction, we reserve the right to suspend your account and may be required to handle your data differently in accordance with local regulations.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or ShakeBet Casino services. We encourage you to review this page periodically. Continued use of our platform after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise your rights, please contact our support team via email at support-en@shakebet.com or through our LiveChat, available 24/7. We are here to assist you with any privacy-related concerns regarding your ShakeBet account.